Introduction

In today’s digital era, automation and efficiency are critical for success— especially in sectors like museums, cinemas, wineries and other venues that manage ticketing and timed access. To meet specific operational needs, bespoke ticketing systems have become a powerful, flexible solution. These tailored platforms streamline management while improving both customer and operator experience.

Benefits of a custom ticketing system

  1. Efficient automation: Replaces repetitive manual tasks— issuing tickets, managing inventory/quotas, scheduling events, generating reports— reducing time and cost versus traditional methods.
  2. Improved customer experience: Users can purchase online anytime, select seats (when applicable), access rich event info and receive digital tickets (PDF / QR / wallet), boosting satisfaction and loyalty.
  3. Personalisation & flexibility: Every layer (UI, pricing rules, channel rules, multi‑site logic) adapts to the business model and can integrate with inventory tools, CRM, ERP or analytics stacks.
  4. Data control & insights: Dashboards and structured exports enable tracking sales performance, occupancy, conversion and peak demand— informing pricing, staffing and marketing decisions.
  5. Channel manager connectivity: When external distributors or partner channels are involved, centralised orchestration prevents overselling and keeps capacity accurate in real time.

Use cases (museums, cinemas, wineries & more)

  1. Museums: Timed entries, special exhibitions, guided tours and capacity smoothing by slot reservation.
  2. Cinemas: Seat selection, advance sales, frictionless checkout and dynamic pricing windows.
  3. Wineries: Scheduling of guided tours, tastings, private events— with calendar control and booking caps.
  4. Theatres & live events: Reserved seating, multi‑zone pricing, access control syncing and production system integration.

Key features

  • Custom products: tiered pricing, open/blocked dates, rule‑based adjustments.
  • Booking management: listings, status transitions, Excel/CSV export.
  • PDF ticket generation with QR + Wallet Pass support.
  • Channel Manager integrations (distributor APIs / aggregators).
  • Multiple payment methods: Adyen, Stripe, PayPal, POS/TPV, Bizum, Wannme, etc.
  • Multi‑venue architecture with role‑based permissions per location.
  • Access control at entrance (barcode / QR scan tied to validator user attribution).
  • Multi‑language content manager (CMS) built‑in.
  • Google Tag Manager integration for analytics & marketing.

Our experience

A flagship success case is Ikono, an immersive & interactive exhibition that started in Madrid and is expanding internationally (Rome, Barcelona, Budapest…). Their unified sales and access channel— built by us— has been operating reliably for over two years.

Conclusion

A custom ticketing platform automates processes, elevates user experience, adapts to specific workflows and unlocks strategic data visibility. It’s a decisive competitive lever for cultural, entertainment and leisure operators. Ready to evolve capacity management and revenue operations? Contact us and let’s take your ticketing to the next level.